Londoners.com
Last updated: 2026
Londoners Apartments Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or make a reservation through Londoners.com. Londoners.com provides serviced apartments in Central London offering premium accommodation with hotel level service.
For the purposes of data protection law, the data controller responsible for your personal information is Londoners Apartments Ltd Registered in England and Wales Company number: 17077034. Registered office 120 Baker Street London W1U 6TU United Kingdom. Contact Email: enquiries@londoners.com Phone: +44 208 191 0880.
Booking Information
When you make a reservation we may collect full name, email address, phone number, billing address, guest details, booking dates and number of guests.
Identity Verification
As part of the online check in process we may collect government issued photo identification, date of birth, address verification and guest identity verification information. This information helps ensure guest safety and prevent fraud.
Payment Information
Payments are processed securely by our payment provider Stripe. We do not store full credit or debit card numbers on our servers. Stripe may collect and process payment information in accordance with their own privacy policies.
Communication Data
We may keep records of emails, customer support requests, booking enquiries and communications relating to your stay.
Website Usage Data
When you visit our website we may collect IP address, browser type, device information, pages visited and website interaction data. This information helps us improve our website and services.
Contract
Processing is necessary to fulfil your accommodation booking.
Legal Obligations
Certain data may be required to comply with legal or regulatory requirements.
Legitimate Interests
We may process personal data to operate and improve our accommodation services, prevent fraud, and maintain the security of our properties.
Consent
In certain cases we may rely on your consent for specific communications.
For security and fraud prevention purposes, all guests must complete online check in before arrival. This includes identity verification, uploading government issued identification, confirming guest details, and electronically signing the accommodation agreement. This process helps protect guests, property owners and neighbours.
As part of the online check in process a temporary security deposit preauthorisation may be placed on the guest's payment card. The preauthorisation typically ranges between £250 and £500 depending on the property booked. The funds are not charged and remain a temporary hold only, similar to standard hotel practice. The hold is released following checkout inspection if no damages or rule violations are identified.
We may share personal information with trusted service providers where necessary to operate our services. These may include:
These providers are required to process data securely and only for the purposes specified. We do not sell your personal information to third parties.
We retain personal information only for as long as necessary to fulfil the purposes described in this policy. Booking records may be retained for legal and accounting requirements, dispute resolution and fraud prevention. Identity verification records may be stored for security and compliance purposes.
We take reasonable technical and organisational measures to protect personal information. These measures include secure website encryption, restricted access to personal data, secure payment processing and identity verification safeguards. However, no system can guarantee complete security.
Under UK data protection law you may have the right to:
To exercise these rights please contact us using the details below.
Londoners.com uses cookies and similar technologies to improve website functionality and user experience. Cookies may be used to analyse website usage, remember user preferences and improve website performance. You can control cookie preferences through your browser settings.
Our website may contain links to external websites. We are not responsible for the privacy practices of third party websites.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on this page.
If you have any questions about this Privacy Policy or how your data is handled, please contact us. Londoners Apartments Ltd 120 Baker Street London W1U 6TU United Kingdom. Email: enquiries@londoners.com Phone: +44 208 191 0880.